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Terms & Conditions

POV Travel – Terms & Conditions
Effective Date: 01.04.2026

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1. Agreement to Terms

By booking or using POV Travel’s services, you agree to be bound by these Terms & Conditions.

2. Services Provided

POV Travel offers:

  • Group Tours – Pre-arranged travel itineraries with set dates and group sizes.

  • Custom Tours – Tailored travel arrangements based on your preferences.

  • Flight Help – Assistance with cancellations, rebookings, and compensation claims.

3. Booking & Payment

  • Bookings are confirmed only after full payment or a non-refundable deposit is received.

  • Final payment is due as specified in your booking confirmation (60 days before departure).

  • Failure to pay on time may result in cancellation without refund.

4. Our Role & Liability

  • We act as an intermediary between you and third-party service providers (e.g., airlines, hotels, local operators).

  • All services are subject to the terms and conditions of those providers.

We are not responsible for:

  • Delays, cancellations, or changes by third parties.

  • Illness, injury, death, or loss of property.

  • Missed connections or travel disruptions.

  • Acts of nature, political events, pandemics, or force majeure events.

5. Your Responsibilities

You agree to:

  • Ensure you have valid travel documents, visas, and required vaccinations.

  • Comply with local laws, customs, and cultural norms.

  • Take personal responsibility for your safety, comfort, and behaviour during the trip.

  • Have adequate travel insurance covering cancellations, medical emergencies, and personal belongings.

  • Arrive at all departure points on time.

Cultural Awareness:
You acknowledge that some destinations may involve unfamiliar social norms, including increased attention from locals. By booking, you accept responsibility for your personal comfort in such environments.

6. Accommodation Policy

  • Accommodation arrangements (including room sharing) are fixed prior to departure.

  • Private rooms must be requested and confirmed at the time of booking.

  • Changes during the trip are not guaranteed and are subject to availability and additional cost.

  • POV Travel is not responsible for discomfort arising from shared accommodation arrangements.

7. Itinerary & Group Conduct

  • All itineraries, accommodations, and logistics are managed at the discretion of POV Travel.

  • No individual participant may demand changes that affect the group.

  • We reserve the right to make reasonable changes where necessary for safety, logistics, or operational reasons.

Behaviour Clause:
We reserve the right to remove any participant from a tour (without refund) if their behaviour:

  • Disrupts the group experience

  • Causes distress to others

  • Creates safety concerns

8. Changes & Cancellations

  • Any changes to your booking must be requested in writing.

  • All cancellations are subject to our Refund Policy.

  • Additional costs incurred due to personal requests (e.g., room upgrades, itinerary deviations) must be paid by the customer.

9. Flight Help Disclaimer

  • We do not guarantee successful flight changes, refunds, or compensation.

  • Our advice is based on publicly available airline policies.

  • Airlines have final decision-making authority.

10. Minimum Guest Requirement
Certain tours require a minimum number of participants in order to operate. The minimum number of guests is specified on each individual tour page.

If the minimum number of participants is not reached, Big Blue Snorkel reserves the right to cancel or reschedule the tour. In such cases, customers will be offered:
(a) an alternative date, subject to availability; or
(b) a full refund of all payments made.

Customers will be notified of any cancellation due to minimum guest requirements within a reasonable timeframe prior to the scheduled departure.

11. Force Majeure

We are not liable for delays, cancellations, or failure to perform services due to events beyond our control.

12. Contact Us

For questions, contact:
Email: info@povtravel.com

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